You may cancel your monthly membership at any time after your six month contract period by emailing our support team on firstname.lastname@example.org giving 30 DAYS NOTICE to cancel your account.
As a new member, we don’t offer refunds, but you can still cancel your monthly membership at any time after having been with us for six months through the above methods.
Existing or returning members, who have joined again, may cancel their membership via the same methods as mentioned above, however, payment will still not be eligible for a refund, you will continue to have access to the membership until your cancellation takes effect on the day or so before your next billing date.
For annual subscriptions, you may cancel your membership at any time, meaning it will not renew after the initial 12 months. We do not offer refunds on annual membership subscriptions.
If you have signed up to the monthly membership subscription and would like to switch to an annual membership, our team will be happy to help transfer this for you. Please allow at least 3 days prior to your monthly billing date for us to process the change from a monthly to annual membership in time. Switching from an annual membership to monthly membership is not possible during your first 12 months, however if at the end of your 12 month membership you would prefer to pay monthly instead, our team can happily help you with this.